As I had mentioned in my previous post I had suffered a major hardware glitch in my system. I had to use the iYogi complaints form to let the tech experts know I was dissatisfied by the way they handled my case. Later on, I got a call from them and they managed to take care of and address my issue in a professional manner and then I came to know that iYogi does not offer support for hardware issues. I understood that iYogi provides remote tech support to the United States, United Kingdom, Australia and Canada. Their technicians are able to resolve a huge majority of tech support problems of people who struggle to locate and identify issues on their systems. I was glad to be associated with the firm, in my own small way. They are very prompt in all that they do.
Thursday, July 28, 2011
Tuesday, July 26, 2011
Google Plus getting complaints over registration policy
The new Google+ is receiving complaints from the Internet community for requiring users to sign up under their real names.
Over the weekend and Monday, a number of people were reportedly being removed from the service for signing up under assumed names.
According to CNET News, Google+ content policy says, "To fight spam and prevent fake profiles," users have to use the name they are known by to family and friends.
In an online conversation on Sunday, Google's senior vice president of social, Vic Gundotra, compared the requirement to “when a restaurant doesn't allow people who aren't wearing shirts to enter." He said Google+ is working on a method to allow pseudonyms, but it will take considerable time.
According to CNN, critics are saying whistle-blowers and crime fighters use assumed names on Facebook and Twitter to protect their own safety. Facebook's policy also requires the use of real names.
Other critics say the policy can hurt dissidents in countries in the Middle East and beyond. They risk being targeted by authorities if they use their real name in social networking about their activities. According to gigaom.com, a law enforcement worker said criminals could track him if he uses his real name.
Joe Wilcox writes in Beta News that Google+ is making the right move. He says Google can encourage cybercriminals if it allows anonymous users. Also, real identification is better for social interaction and business purposes, and it helps to prevent trolls.
The Google+ support page is available here.
Over the weekend and Monday, a number of people were reportedly being removed from the service for signing up under assumed names.
According to CNET News, Google+ content policy says, "To fight spam and prevent fake profiles," users have to use the name they are known by to family and friends.
In an online conversation on Sunday, Google's senior vice president of social, Vic Gundotra, compared the requirement to “when a restaurant doesn't allow people who aren't wearing shirts to enter." He said Google+ is working on a method to allow pseudonyms, but it will take considerable time.
According to CNN, critics are saying whistle-blowers and crime fighters use assumed names on Facebook and Twitter to protect their own safety. Facebook's policy also requires the use of real names.
Other critics say the policy can hurt dissidents in countries in the Middle East and beyond. They risk being targeted by authorities if they use their real name in social networking about their activities. According to gigaom.com, a law enforcement worker said criminals could track him if he uses his real name.
Joe Wilcox writes in Beta News that Google+ is making the right move. He says Google can encourage cybercriminals if it allows anonymous users. Also, real identification is better for social interaction and business purposes, and it helps to prevent trolls.
The Google+ support page is available here.
Source: Newjersey Newsroom
Monday, July 18, 2011
Complaints to Royal Mail over 'lost' letters rise by more than a third
Complaints about the Royal Mail losing post have risen by more than a third amid claims that more than 120,000 items went missing in just three months.
The national postal service received 120,884 complaints from angry customers in the first three months of the year – up 37 per cent on the same period in 2010.
The figure represents the highest level of dissatisfaction among customers in the last three years.
Royal Mail blamed the increase in missing mail on disruption to Britain’s roads, railways and airports at the beginning of the year, caused by snow and icy weather conditions.
The company was forced to pay out £5.1 million in compensation to customers for lost items in the last year – the equivalent of almost £100,000 every week.
The disclosure comes amid the threat of 20,000 job losses at Royal Mail after the service posted losses of £258 million and admitted it is technically insolvent.
Its new chief executive, Moya Greene, also faced criticism after it was revealed last month that she received a bonus of £142,000 – equivalent to the Prime Minister's salary.
A Royal Mail spokesman said: “The complaints figures in the report for ‘lost’ mail in quarter four of Financial Year 2010/11 reflect last winter’s severe weather, which was the worst in living memory.
“From 22 November to 9 January, there were only three days when services were not affected by rail, air or road transport difficulties.
“This resulted in significant delays to mail services in some areas, and many customers logged complaints for ‘lost’ mail which were subsequently delivered. We do, of course, apologise to customers for these delays.
Complete story on http://www.telegraph.co.uk/news/uknews/royal-mail/8643804/Complaints-to-Royal-Mail-over-lost-letters-rise-by-more-than-a-third.html
The national postal service received 120,884 complaints from angry customers in the first three months of the year – up 37 per cent on the same period in 2010.
The figure represents the highest level of dissatisfaction among customers in the last three years.
Royal Mail blamed the increase in missing mail on disruption to Britain’s roads, railways and airports at the beginning of the year, caused by snow and icy weather conditions.
The company was forced to pay out £5.1 million in compensation to customers for lost items in the last year – the equivalent of almost £100,000 every week.
The disclosure comes amid the threat of 20,000 job losses at Royal Mail after the service posted losses of £258 million and admitted it is technically insolvent.
Its new chief executive, Moya Greene, also faced criticism after it was revealed last month that she received a bonus of £142,000 – equivalent to the Prime Minister's salary.
A Royal Mail spokesman said: “The complaints figures in the report for ‘lost’ mail in quarter four of Financial Year 2010/11 reflect last winter’s severe weather, which was the worst in living memory.
“From 22 November to 9 January, there were only three days when services were not affected by rail, air or road transport difficulties.
“This resulted in significant delays to mail services in some areas, and many customers logged complaints for ‘lost’ mail which were subsequently delivered. We do, of course, apologise to customers for these delays.
Complete story on http://www.telegraph.co.uk/news/uknews/royal-mail/8643804/Complaints-to-Royal-Mail-over-lost-letters-rise-by-more-than-a-third.html
Thursday, July 14, 2011
500 cell-phone complaints lodged locally in past 12 months
Nearly 500 complaints against the cell phone industry have been lodged by consumers in the past 12 months with the Chicago-area Better Business Bureau, and many were from callers unaware that their data plan was active as they traveled outside their coverage area, the organization said Tuesday.
"When traveling abroad, many users fail to recognize their data plan is constantly in use, even when they think their phone isn't," the BBB said in an advisory Tuesday.
Locally, the organization has received 482 complaints against the cell phone industry in the past 12 months, many involving charges that consumers were incurring when they didn't believe they were using their phones.
According to the Federal Communications Commission, "roaming" is the term that describes a wireless phone's ability to make and receive calls outside the designated coverage area under a service plan. BBB advises that, before traveling abroad or out of the coverage area, consumers should ask their provider about their individual data plan.
Other tips: Turn off your phone, or rent or buy an international cell phone that can work in several countries and might provide free incoming calls.
"Cell phone users generally know not to make calls or send text messages while out of their coverage area or abroad," BBB said. "For the occasional traveler who doesn't frequently talk on the phone, it may be worth looking into an international add-on plan."
According to the Federal Communications Commission, "roaming" is the term that describes a wireless phone's ability to make and receive calls outside the designated coverage area under a service plan. BBB advises that, before traveling abroad or out of the coverage area, consumers should ask their provider about their individual data plan.
Other tips: Turn off your phone, or rent or buy an international cell phone that can work in several countries and might provide free incoming calls.
"Cell phone users generally know not to make calls or send text messages while out of their coverage area or abroad," BBB said. "For the occasional traveler who doesn't frequently talk on the phone, it may be worth looking into an international add-on plan."
Source : Chicago Tribune
Wednesday, July 13, 2011
Facing hardware issues with the computer
I am a web developer by profession. When not dealing with web pages and coding, I tend to spend my time surfing the net and familiarizing myself with various websites that span a number of topics. One day I suffered a major hardware problem with my computer. I was at a loss but then called up iYogi technical services, who help resolve all kinds of PC issues that test the patience of users! The call was taken by a friendly and personable technician who got down to solving my problem immediately. After spending time on my system, I realized, to my discomfiture that he was unable to find the source of the issue. I learnt that iYogi does not provide tech help in resolving hardware issues in users’ computers.
I then filled out an iYogi Complaints Form which I felt would address the issue and e-mailed it to the firm. I hoped it would address the issue in its proper context and would serve as a reminder to the company to expand their services to include resolving hardware issues besides the other services they already provide.
I then filled out an iYogi Complaints Form which I felt would address the issue and e-mailed it to the firm. I hoped it would address the issue in its proper context and would serve as a reminder to the company to expand their services to include resolving hardware issues besides the other services they already provide.
Sunday, July 10, 2011
Remote Access Computer Scam Warning
SALEM, Ore. -The Oregon Department of Justice is issuing a warning about scammers who try to gain remote access of computers belonging to Oregonians.
The department says it has received more than a dozen complaints about scammers contacting consumers by phone or email. The scammers claim to work for a computer company and that the computer's owner is at risk of being infected with viruses or malware because of heavy internet activity.
The Department of Justice says scammers then offer to walk the consumer through security measures to protect their computer, but what they are actually doing is getting the consumer to download the very malware they are warning about, giving them access to the consumer's personal information.
The department says last year, Oregonians reported losing nearly $2 million to scams. Attorney General John Kroger says there are some things people can do to avoid being a victim:
-If you receive an unsolicited email or phone call saying that your computer needs attention, hang up or delete the email. Do not open attachments or click on links from suspicious emails.
-Keep your computer's anti-virus software up to date and perform virus scans on a regular basis.
-Do not click on any pop-up ads because they often carry malware. Also, do not provide any personal information through such ads.
-If you think your computer may be infected, stop shopping, banking and any other online activities that involve sensitive information like usernames and passwords.
If you receive something suspicious but are unsure whether it is a scam, call the Oregon Department of Justice Consumer Hotline at 1-877-877-9392.
Source : Kptv
The department says it has received more than a dozen complaints about scammers contacting consumers by phone or email. The scammers claim to work for a computer company and that the computer's owner is at risk of being infected with viruses or malware because of heavy internet activity.
The Department of Justice says scammers then offer to walk the consumer through security measures to protect their computer, but what they are actually doing is getting the consumer to download the very malware they are warning about, giving them access to the consumer's personal information.
The department says last year, Oregonians reported losing nearly $2 million to scams. Attorney General John Kroger says there are some things people can do to avoid being a victim:
-If you receive an unsolicited email or phone call saying that your computer needs attention, hang up or delete the email. Do not open attachments or click on links from suspicious emails.
-Keep your computer's anti-virus software up to date and perform virus scans on a regular basis.
-Do not click on any pop-up ads because they often carry malware. Also, do not provide any personal information through such ads.
-If you think your computer may be infected, stop shopping, banking and any other online activities that involve sensitive information like usernames and passwords.
If you receive something suspicious but are unsure whether it is a scam, call the Oregon Department of Justice Consumer Hotline at 1-877-877-9392.
Source : Kptv
Wednesday, July 6, 2011
How to make a complaint online about a TV programme
If a TV or radio programme that has been broadcast has offended or upset you in some way, you can complain to regulatory body Ofcom, who will investigate the issue. Here's how to complain online.
Step one
In the first instance, check Ofcom is the correct body to handle the complaint. For example, issues with bias or accuracy on the BBC are handled by the BBC Trust while complaints about adverts are dealt with by the Advertising Standards Authority (ASA).
Step two
Next visit the complaints section of Ofcom's website and providing the programme has already been broadcast you can make a complaint online. You'll need to start by entering your house number and postcode. Next you'll be asked to confirm your address.
Step three
Now you'll be asked to input your name and contact details. Then you'll be required to select which broadcast you want to complain about using an electronic programme guide that lets you select a channel, date and the broadcast the complaint is about.
Step four
Finally, you'll be asked to detail your complaint in 500 words or less. When complete press Submit and your complaint will be filled with Ofcom, who will asses it against the broadcasting code and decide whether to approach the broadcaster or not.
Source : Pc Advisor
Step one
In the first instance, check Ofcom is the correct body to handle the complaint. For example, issues with bias or accuracy on the BBC are handled by the BBC Trust while complaints about adverts are dealt with by the Advertising Standards Authority (ASA).
Step two
Next visit the complaints section of Ofcom's website and providing the programme has already been broadcast you can make a complaint online. You'll need to start by entering your house number and postcode. Next you'll be asked to confirm your address.
Step three
Now you'll be asked to input your name and contact details. Then you'll be required to select which broadcast you want to complain about using an electronic programme guide that lets you select a channel, date and the broadcast the complaint is about.
Step four
Finally, you'll be asked to detail your complaint in 500 words or less. When complete press Submit and your complaint will be filled with Ofcom, who will asses it against the broadcasting code and decide whether to approach the broadcaster or not.
Source : Pc Advisor
Tuesday, July 5, 2011
Smyrna man arrested on computer hacking charges
A Smyrna, Ga. man has been charged with allegedly freezing the operations of a pharmaceutical company where he worked by deleting portions of its computer network.
Jason Cornish, 37, was arrested this morning near his residence by special agents of the FBI on a complaint charging him with knowingly transmitting computer code with the intent to damage computers in interstate commerce.
According to the complaint unsealed Friday, Cornish was an information technology employee at Shionogi Inc., a U.S. subsidiary of a Japanese pharmaceutical company with operations in New Jersey and Georgia.
In late September 2010, shortly after Cornish had resigned from Shionogi, the company announced layoffs that would affect Cornish’s close friend and former supervisor.
On Feb. 3, Cornish allegedly gained unauthorized access to Shionogi’s computer network and used a Shionogi user account to access a Shionogi server. Once he accessed the server, Cornish took control of a piece of software he had secretly installed on the server several weeks earlier, the federal government claims.
Cornish then allegedly used the secretly installed software program to delete the contents of each of 15 “virtual hosts” on Shionogi’s computer network. These 15 virtual hosts --subdivisions on a computer designed to make it function like several computers -- housed the equivalent of 88 different computer servers. Cornish used his familiarity with Shionogi’s network to identify each of these virtual hosts by name or by its corresponding Internet Protocol address.
The deleted servers housed most of Shionogi’s American computer infrastructure,
Complete Story at http://www.bizjournals.com/atlanta/news/2011/07/01/smyrna-man-arrested-on-computer.html
Jason Cornish, 37, was arrested this morning near his residence by special agents of the FBI on a complaint charging him with knowingly transmitting computer code with the intent to damage computers in interstate commerce.
According to the complaint unsealed Friday, Cornish was an information technology employee at Shionogi Inc., a U.S. subsidiary of a Japanese pharmaceutical company with operations in New Jersey and Georgia.
In late September 2010, shortly after Cornish had resigned from Shionogi, the company announced layoffs that would affect Cornish’s close friend and former supervisor.
On Feb. 3, Cornish allegedly gained unauthorized access to Shionogi’s computer network and used a Shionogi user account to access a Shionogi server. Once he accessed the server, Cornish took control of a piece of software he had secretly installed on the server several weeks earlier, the federal government claims.
Cornish then allegedly used the secretly installed software program to delete the contents of each of 15 “virtual hosts” on Shionogi’s computer network. These 15 virtual hosts --subdivisions on a computer designed to make it function like several computers -- housed the equivalent of 88 different computer servers. Cornish used his familiarity with Shionogi’s network to identify each of these virtual hosts by name or by its corresponding Internet Protocol address.
The deleted servers housed most of Shionogi’s American computer infrastructure,
Complete Story at http://www.bizjournals.com/atlanta/news/2011/07/01/smyrna-man-arrested-on-computer.html
Monday, July 4, 2011
Web Browser Compatibility Issues/Complaints
Here you will find the most probable Browser compatibility issues/complaints.
So you must install the latest IE version such as IE 7 or IE 8 on your system.
You would notice some of the below mentioned problems in IE6.
You can face most of the compatibility issues with Internet Explorer
You would notice some of the below mentioned problems in IE6.
It’s really worth to check these issues...
- Box Model Issues
- Double Margin Fixing
- 3 Px gap problem
- Height Problem
- legend Margin handling
- PNG Transparency Issue
- List Menu Padding/margin problem
- Line Height between the issues
- Dealing with Positioning
And don’t forget to share your feedback/comments...
Friday, July 1, 2011
New system for real estate agent complaints
The Real Estate Agents Authority's new "triage" system for dealing with complaints made against agents goes live today but there is still unease at the cost of disciplining wayward agents.
The regulatory body's role as an independent consumer watchdog has seen it enforce a new complaints system since its inception last year. All complaints made to the authority were referred to a Complaints Assessment Committee (CAC) which could make a ruling itself or, in the most serious cases, take the complaint further to the Real Estate Agents' Disciplinary Tribunal.
This arrangement prompted outrage from the industry as agents considered it was excessive and expensive to send all complaints to a committee. Real estate agents' levies increased from $495 to $690 to cover the expected rise in costs directly related to complaints.
The authority was projecting income from agents' levies would need to rise from almost $3 million a year to over $6m in 2011 before doubling again in 2012 to $12m to cover its costs.
But new REAA chief executive Keith Manch appears to have heeded the message from agents and has championed a new triage system which will assess complaints and then respond to them ''appropriately''.
Manch said this could include simply contacting the agent directly and "getting them to change something they are doing" or trying to resolve the complaint in mediation if there was no public interest rather than the old "one-size-fits-all approach".
"We want to make the system more effective and use more low cost approaches. A lot of people contact us and just want somebody to talk to or to tell the agent to pull their socks up."
Manch said the triage system would hopefully reduced the cost of the complaints system but it was too early to say how that would affect fees.
The REAA boss also said the authority would allocate freed-up resources to proactive investigations.
"At the moment we are driven by complaints but we have a lot of information about things that are going on in the industry. Staff will be able to do thorough investigations and pick issues up."
While the new complaints system had been welcomed by agents BusinessDay spoke to there remained concern about costs.
Harcourts chief executive officer Hayden Duncan said the authority had not received the flood of complaints it had budgeted for and the model was still too expensive.
"It's a good start but there needs to be more focus on cost."
Since July last year the REAA said it received 587 complaints with 450 under investigation. Unsatisfactory conduct was determined in 74 cases with a further 26 charges laid before the disciplinary tribunal.
Duncan said the perception that "land sharks" dominated the industry had been disproven and therefore the costs being passed onto the industry were "outlandish".
What people are complaining about to the REAA:
1. Incompetency/Negligence (e.g. not passing on written offers): 23 per cent
2. Misrepresentation (e.g. saying that the chattels are included when they aren't): 12 per cent
3. Marketing (e.g. putting a sign up without permission, incorrect advertising): 12 per cent
4. Property Management: (e.g. a licensee property manager failing to maintain a landlord's property as agreed): 9 per cent
5. Commission Dispute (e.g. putting the vendor at risk of paying two commissions by listing a property with them when it is already listed with another agency): 8 per cent
6. Unlicensed Trading (e.g. doing real estate agency work without a licence): 8 per cent
7. Other (e.g. other aspects of real estate agency work not itemised elsewhere, such as a licensee buying a property cheaply and quickly "flipping" it to another purchaser): 7 per cent
8. Undue Pressure (e.g. applying unreasonable pressure on a vulnerable purchaser to put in an unconditional offer ASAP as the property won't be on the market for long): 5 per cent
9. Non-disclosure (e.g. not disclosing the known physical condition of a property to a prospective purchaser e.g. a leaky home): 5 per cent
10. Criminal Conduct (e.g. misuse of a trust account): 4 per cent
11. Conduct Unrelated to Real Estate Agency Work (e.g. a licensee accepting payment to undertake building work to assist a purchaser, not completing the work, then refusing to return the money paid): 3 per cent
12. Confidentiality Breach (e.g. disclosing confidential information about the vendor's financial position to a purchaser): 2 per cent
13. Conflict of Interest (e.g. licensee having an interest in the property e.g. through a company that owns it, and not disclosing this): 2 per cent
Source: stuff.co.nz
The regulatory body's role as an independent consumer watchdog has seen it enforce a new complaints system since its inception last year. All complaints made to the authority were referred to a Complaints Assessment Committee (CAC) which could make a ruling itself or, in the most serious cases, take the complaint further to the Real Estate Agents' Disciplinary Tribunal.
This arrangement prompted outrage from the industry as agents considered it was excessive and expensive to send all complaints to a committee. Real estate agents' levies increased from $495 to $690 to cover the expected rise in costs directly related to complaints.
The authority was projecting income from agents' levies would need to rise from almost $3 million a year to over $6m in 2011 before doubling again in 2012 to $12m to cover its costs.
But new REAA chief executive Keith Manch appears to have heeded the message from agents and has championed a new triage system which will assess complaints and then respond to them ''appropriately''.
Manch said this could include simply contacting the agent directly and "getting them to change something they are doing" or trying to resolve the complaint in mediation if there was no public interest rather than the old "one-size-fits-all approach".
"We want to make the system more effective and use more low cost approaches. A lot of people contact us and just want somebody to talk to or to tell the agent to pull their socks up."
Manch said the triage system would hopefully reduced the cost of the complaints system but it was too early to say how that would affect fees.
The REAA boss also said the authority would allocate freed-up resources to proactive investigations.
"At the moment we are driven by complaints but we have a lot of information about things that are going on in the industry. Staff will be able to do thorough investigations and pick issues up."
While the new complaints system had been welcomed by agents BusinessDay spoke to there remained concern about costs.
Harcourts chief executive officer Hayden Duncan said the authority had not received the flood of complaints it had budgeted for and the model was still too expensive.
"It's a good start but there needs to be more focus on cost."
Since July last year the REAA said it received 587 complaints with 450 under investigation. Unsatisfactory conduct was determined in 74 cases with a further 26 charges laid before the disciplinary tribunal.
Duncan said the perception that "land sharks" dominated the industry had been disproven and therefore the costs being passed onto the industry were "outlandish".
What people are complaining about to the REAA:
1. Incompetency/Negligence (e.g. not passing on written offers): 23 per cent
2. Misrepresentation (e.g. saying that the chattels are included when they aren't): 12 per cent
3. Marketing (e.g. putting a sign up without permission, incorrect advertising): 12 per cent
4. Property Management: (e.g. a licensee property manager failing to maintain a landlord's property as agreed): 9 per cent
5. Commission Dispute (e.g. putting the vendor at risk of paying two commissions by listing a property with them when it is already listed with another agency): 8 per cent
6. Unlicensed Trading (e.g. doing real estate agency work without a licence): 8 per cent
7. Other (e.g. other aspects of real estate agency work not itemised elsewhere, such as a licensee buying a property cheaply and quickly "flipping" it to another purchaser): 7 per cent
8. Undue Pressure (e.g. applying unreasonable pressure on a vulnerable purchaser to put in an unconditional offer ASAP as the property won't be on the market for long): 5 per cent
9. Non-disclosure (e.g. not disclosing the known physical condition of a property to a prospective purchaser e.g. a leaky home): 5 per cent
10. Criminal Conduct (e.g. misuse of a trust account): 4 per cent
11. Conduct Unrelated to Real Estate Agency Work (e.g. a licensee accepting payment to undertake building work to assist a purchaser, not completing the work, then refusing to return the money paid): 3 per cent
12. Confidentiality Breach (e.g. disclosing confidential information about the vendor's financial position to a purchaser): 2 per cent
13. Conflict of Interest (e.g. licensee having an interest in the property e.g. through a company that owns it, and not disclosing this): 2 per cent
Source: stuff.co.nz
Subscribe to:
Posts (Atom)