Realize that the law of average rules out perfection of any sorts, even if you are associated with the best of the best. Once in a while you will get services that are off the mark, and the best thing would be to take it in your stride. But instead if you start making a big issue out of it, it may only make matters worse. If you have iyogi complaints, calibrate them. Is a problem big enough to warrant a change in the service provider, or is it a minor aberration.
Remember as customers you also owe your company a chance for getting their act right. In fact, it is your feedback that will help the company make policy changes and align their services in accordance with your popular demands, and not the other way round.
We suggest you use any of the following two methods for managing iyogi complaints:
1.Complaints form for quicker response
The first option is the iyogi complaints form. The iYogi complaints form is a platform for customers to raise their concerns about iyogi services. Since the company has pledged its readiness to go through each and every complaint posted here, it is your normal recourse. You are though required to post only genuine experiences and your views must not be biased towards anyone in particular. The advantage of this method is you don’t have to waste time and you can post a complaint anytime you want. Mostly there are separate teams to handle complaints posted here, so resolutions are faster.
2. Using phone and e-mail support option
Another option is to call the customer care people and tell them about your complaint. As a normal practice they may first verify your account details before working on your problem. This method is adopted by the majority of the customers, so how quickly the technicians can work on your problem may vary depending on available resources. The time lag may also differ depending on the nature of your problem. If it is a minor complaint, other urgent cases may take preference over yours. So, you need to keep patience at such times. You might even choose to send an e-mail to customer care for help.
Interestingly enough, if you are a bit tech savvy and are ready to do a few things by yourself you won’t have to bother about iyogi complaints. Here is how:
1. Do It Yourself (DIY)
One way of dealing with computer troubles is by following the DIY manual. It can be fun and challenging and you can also get good company and assistance as well. Just go to the iYogi site and you will get many troubleshooting blogs on various issues related to computer and its peripherals. In addition to that, there are also YouTube videos to help you out. You are good enough to troubleshoot some of the issues with a little guidance, aren’t you?
2. Try out support sites
Also, don’t forget the many technical support sites that have mushroomed to cater to users like you. Many of these sites are good enough to help you resolve not only basic technical snags, but some of the more complex ones that you may come up once in a while. Sites like support.microsoft.com, Help.com, suggestafix.com are some of the top resources that you can rely on. The only obstacle that may prevent you from trying out these information hubs is your reluctance to try other alternatives just because you have paid someone for that task. Yes, it is true to a large extent but is there any harm in having an open mind.
In cases where iyogi is handling your issues but does a less than satisfactory job, you certainly have reason to get crossed. The company must act swiftly to resolve iyogi complaints and not let customers suffer. The manner and promptness in which it manages iyogi complaints is actually a good indication of whether you can expect long-term beneficial relationship with the company or not. Evaluating these things you have to take a final call.